# FAQs **URL:** https://care.contourdesign.com/c/faqs/6.md?page=1 [Latest](https://care.contourdesign.com/latest.md) · [Categories](https://care.contourdesign.com/categories.md) · [Tags](https://care.contourdesign.com/tags.md) **Page:** 2 --- ## [How do I pair the Full-Size keyboard with multiple devices?](https://care.contourdesign.com/t/how-do-i-pair-the-full-size-keyboard-with-multiple-devices/130)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:17am UTC](https://care.contourdesign.com/t/how-do-i-pair-the-full-size-keyboard-with-multiple-devices/130 "2026-04-29T10:17:27Z")
You can pair the keyboard with up to 3 devices at once. Once paired, you can switch between devices easily by short pressing the QuickSwitch button --- ## [How do I lock the top row of keys to F-functionality on my Full-Size keyboard?](https://care.contourdesign.com/t/how-do-i-lock-the-top-row-of-keys-to-f-functionality-on-my-full-size-keyboard/129)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:17am UTC](https://care.contourdesign.com/t/how-do-i-lock-the-top-row-of-keys-to-f-functionality-on-my-full-size-keyboard/129 "2026-04-29T10:17:17Z")
By default, the top row of your keyboard is set for media keys - volume, play/pause, and more. To make F-keys the default, hold down the fn key and short press the esc key. The fn lock LED will turn on. To switch back t… --- ## [How do I connect the Full-Size keyboard via dongle?](https://care.contourdesign.com/t/how-do-i-connect-the-full-size-keyboard-via-dongle/128)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:17am UTC](https://care.contourdesign.com/t/how-do-i-connect-the-full-size-keyboard-via-dongle/128 "2026-04-29T10:17:08Z")
Step 1: Plug the dongle into a USB-C port on your PC Step 2: Turn on the keyboard using the slider on the left side. The dongle LED will start flashing and turn solid white when the keyboard is connected. --- ## [How do I connect the Full-Size keyboard via Bluetooth?](https://care.contourdesign.com/t/how-do-i-connect-the-full-size-keyboard-via-bluetooth/127)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:16am UTC](https://care.contourdesign.com/t/how-do-i-connect-the-full-size-keyboard-via-bluetooth/127 "2026-04-29T10:16:55Z")
Step 1: Turn on the keyboard using the slider on the left side Step 2: Short press the QuickSwitch button to switch to Bluetooth channel 1 or 2. The LED will start flashing - that means it’s in pairing mode (for 120 sec… --- ## [How do I clean or disinfect the Full-Size keyboard?](https://care.contourdesign.com/t/how-do-i-clean-or-disinfect-the-full-size-keyboard/126)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:16am UTC](https://care.contourdesign.com/t/how-do-i-clean-or-disinfect-the-full-size-keyboard/126 "2026-04-29T10:16:39Z")
Yes - Balance Keyboard is designed to be easy to maintain and can be safely disinfected. Follow these steps to clean the product safely and keep your warranty intact: • Unplug any cables and make sure the device is turn… --- ## [How do I check the battery level on the Full-Size Keyboard?](https://care.contourdesign.com/t/how-do-i-check-the-battery-level-on-the-full-size-keyboard/125)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:16am UTC](https://care.contourdesign.com/t/how-do-i-check-the-battery-level-on-the-full-size-keyboard/125 "2026-04-29T10:16:15Z")
When the battery drops below 10%, the Battery status LED to the left of the esc key pulses red to let you know it’s time to recharge. If you would like to check the battery level in more detail, you can download our soft… --- ## [How do I change the functionality of the media keys (top row) on the Full-Size keyboard?](https://care.contourdesign.com/t/how-do-i-change-the-functionality-of-the-media-keys-top-row-on-the-full-size-keyboard/124)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:15am UTC](https://care.contourdesign.com/t/how-do-i-change-the-functionality-of-the-media-keys-top-row-on-the-full-size-keyboard/124 "2026-04-29T10:15:51Z")
Download our software to customize the media keys based on your preferences and unlock the full potential of your keyboard. --- ## [Can I pair my Full-Size Keyboard to another dongle from Contour?](https://care.contourdesign.com/t/can-i-pair-my-full-size-keyboard-to-another-dongle-from-contour/123)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:15am UTC](https://care.contourdesign.com/t/can-i-pair-my-full-size-keyboard-to-another-dongle-from-contour/123 "2026-04-29T10:15:40Z")
Yes - follow these steps to pair the keyboard to another USB-C or USB-A dongle from Contour Step 1: Unplug the dongle from your PC and plug it back in. You now have 60 seconds to complete the following steps: Step 2: I… --- ## [Can I change what the AI key does on the Full-Size Keyboard?](https://care.contourdesign.com/t/can-i-change-what-the-ai-key-does-on-the-full-size-keyboard/122)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:15am UTC](https://care.contourdesign.com/t/can-i-change-what-the-ai-key-does-on-the-full-size-keyboard/122 "2026-04-29T10:15:29Z")
In Windows Settings \> Personalization \> Text input, you can choose which AI assistant the key opens under Customize Copilot key on keyboard. Prefer something else? In our software, you can remap the AI key to actions li… --- ## [Which operating systems are supported?](https://care.contourdesign.com/t/which-operating-systems-are-supported/121)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:14am UTC](https://care.contourdesign.com/t/which-operating-systems-are-supported/121 "2026-04-29T10:14:38Z")
The Touch is compatible with: Windows 10. Windows 11. The Touch is NOT compatible with Mac or Linux. --- ## [Something on my device is broken](https://care.contourdesign.com/t/something-on-my-device-is-broken/120)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:14am UTC](https://care.contourdesign.com/t/something-on-my-device-is-broken/120 "2026-04-29T10:14:23Z")
If your device is damaged and still under warranty, fill out our form to get help from our Support team. --- ## [My Contour Touch has lost connection to the PC](https://care.contourdesign.com/t/my-contour-touch-has-lost-connection-to-the-pc/119)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:14am UTC](https://care.contourdesign.com/t/my-contour-touch-has-lost-connection-to-the-pc/119 "2026-04-29T10:14:10Z")
If your Contour Touch is no longer connecting via Bluetooth, try these options: Option 1: Turn the device off and on again Slide the power switch on the bottom off - then on again. This sometimes solves connectivity is… --- ## [I have problems with the battery](https://care.contourdesign.com/t/i-have-problems-with-the-battery/118)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:13am UTC](https://care.contourdesign.com/t/i-have-problems-with-the-battery/118 "2026-04-29T10:13:59Z")
If your battery isn’t holding charge or you’re running into issues, it might be time for a replacement. Reach out to our Support team to explore your options - we’re here to help. --- ## [How do I use the SnapLinks?](https://care.contourdesign.com/t/how-do-i-use-the-snaplinks/117)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:13am UTC](https://care.contourdesign.com/t/how-do-i-use-the-snaplinks/117 "2026-04-29T10:13:36Z")
If you’re using Contour Touch with Balance Full-Size Keyboard, you can use the SnapLinks (included in your Contour Touch box) to seamlessly attach the two devices. This creates perfect alignment - improving comfort and g… --- ## [How do I update the firmware?](https://care.contourdesign.com/t/how-do-i-update-the-firmware/116)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:13am UTC](https://care.contourdesign.com/t/how-do-i-update-the-firmware/116 "2026-04-29T10:13:21Z")
Download our software to keep your device running the latest firmware - for the best performance, features, and fixes. --- ## [How do I disable the right click zone in the lower right corner of the touchpad?](https://care.contourdesign.com/t/how-do-i-disable-the-right-click-zone-in-the-lower-right-corner-of-the-touchpad/115)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:13am UTC](https://care.contourdesign.com/t/how-do-i-disable-the-right-click-zone-in-the-lower-right-corner-of-the-touchpad/115 "2026-04-29T10:13:04Z")
Open your Windows Settings and disable the setting ‘Press the lower right corner of the touchpad to right-click’. Go to Settings - Bluetooth & devices - Touchpad --- ## [How do I disable the buttons completely?](https://care.contourdesign.com/t/how-do-i-disable-the-buttons-completely/114)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:12am UTC](https://care.contourdesign.com/t/how-do-i-disable-the-buttons-completely/114 "2026-04-29T10:12:51Z")
One or more buttons can be disabled by downloading our software and changing the button assignment to ‘Disabled’. --- ## [How do I disable tap to click?](https://care.contourdesign.com/t/how-do-i-disable-tap-to-click/113)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:12am UTC](https://care.contourdesign.com/t/how-do-i-disable-tap-to-click/113 "2026-04-29T10:12:42Z")
Open your Windows Settings and disable it under the ‘Taps’ section Go to Settings - Bluetooth & devices - Touchpad --- ## [How do I connect the touchpad to my PC via Bluetooth?](https://care.contourdesign.com/t/how-do-i-connect-the-touchpad-to-my-pc-via-bluetooth/112)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:12am UTC](https://care.contourdesign.com/t/how-do-i-connect-the-touchpad-to-my-pc-via-bluetooth/112 "2026-04-29T10:12:30Z")
Step 1: Turn on the product by using the slider on the bottom. The LED will start flashing - that means it’s in pairing mode (for 120 seconds). Step 2: Go to Settings - Bluetooth & devices - Add Device - Bluetooth, and … --- ## [How do I clean or disinfect the device?](https://care.contourdesign.com/t/how-do-i-clean-or-disinfect-the-device/111)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:12am UTC](https://care.contourdesign.com/t/how-do-i-clean-or-disinfect-the-device/111 "2026-04-29T10:12:20Z")
Contour Touch is designed to be easy to maintain and can be safely disinfected. Follow these steps to clean the product safely and keep your warranty intact: • Unplug any cables and make sure the device is turned off be… --- ## [How do I check the battery level?](https://care.contourdesign.com/t/how-do-i-check-the-battery-level/110)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:12am UTC](https://care.contourdesign.com/t/how-do-i-check-the-battery-level/110 "2026-04-29T10:12:10Z")
When the battery drops below 10%, the Battery status LED above the touchpad pulses red to let you know it’s time to recharge. If you would like to check the battery level in more detail, you can download our software. --- ## [How do I change what the touchpad gestures do?](https://care.contourdesign.com/t/how-do-i-change-what-the-touchpad-gestures-do/109)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:12am UTC](https://care.contourdesign.com/t/how-do-i-change-what-the-touchpad-gestures-do/109 "2026-04-29T10:12:01Z")
Open your Windows Settings to change the gestures according to your preferences. Go to Settings - Bluetooth & devices - Touchpad --- ## [How do I change the functionality of the buttons?](https://care.contourdesign.com/t/how-do-i-change-the-functionality-of-the-buttons/108)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:11am UTC](https://care.contourdesign.com/t/how-do-i-change-the-functionality-of-the-buttons/108 "2026-04-29T10:11:44Z")
Customize the buttons to do whatever you like - Undo, Redo, user-defined macros, and much more with our easy-to-use software. --- ## [How do I change the cursor speed of the touchpad?](https://care.contourdesign.com/t/how-do-i-change-the-cursor-speed-of-the-touchpad/107)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:11am UTC](https://care.contourdesign.com/t/how-do-i-change-the-cursor-speed-of-the-touchpad/107 "2026-04-29T10:11:30Z")
Open your Windows Settings to change cursor speed. Go to Settings - Bluetooth & devices - Touchpad --- ## [Can I pair the touchpad to multiple devices?](https://care.contourdesign.com/t/can-i-pair-the-touchpad-to-multiple-devices/106)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:11am UTC](https://care.contourdesign.com/t/can-i-pair-the-touchpad-to-multiple-devices/106 "2026-04-29T10:11:21Z")
Contour Touch can be paired to one device at a time. To change which device it’s paired to, follow these simple steps: Step 1: Press and hold the Bluetooth button on the bottom of the device for 3 seconds. The LED flas… --- ## [How to uninstall applications on MacOS](https://care.contourdesign.com/t/how-to-uninstall-applications-on-macos/105)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:10am UTC](https://care.contourdesign.com/t/how-to-uninstall-applications-on-macos/105 "2026-04-29T10:10:57Z")
Uninstalling Applications from the Applications Folder a. Using Finder: Open Finder: Click on the Finder icon in your Dock to open a Finder window. Go to the Applications Folder: In the Finder sidebar, click on … --- ## [How do I update my firmware?](https://care.contourdesign.com/t/how-do-i-update-my-firmware/104)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:10am UTC](https://care.contourdesign.com/t/how-do-i-update-my-firmware/104 "2026-04-29T10:10:35Z")
To update your device’s firmware, which you are sometimes prompted to do via the latest driver, you have to enter “Flashmode”. This can by done with relative ease throught this guide here This is a guide that covers al… --- ## [MacOS Multimedia Controller driver Permissions](https://care.contourdesign.com/t/macos-multimedia-controller-driver-permissions/103)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:09am UTC](https://care.contourdesign.com/t/macos-multimedia-controller-driver-permissions/103 "2026-04-29T10:09:58Z")
‍ First, make sure of the following: You are using the latest/newest version of the application (Pro v2 and Xpress Drivers) You have set permissions correctly: Navigate to System Settings → General → Login Items & Ex… --- ## [List of pre-defined programs / compatible programs](https://care.contourdesign.com/t/list-of-pre-defined-programs-compatible-programs/102)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:09am UTC](https://care.contourdesign.com/t/list-of-pre-defined-programs-compatible-programs/102 "2026-04-29T10:09:20Z")
We offer a short list of predefined prgrams that is available with our Media Controller. Many programs are available with the driver, but doesn’t have a predefined settings file. Here you can find the list of predefine… --- ## [Is your device recognized by your PC?](https://care.contourdesign.com/t/is-your-device-recognized-by-your-pc/101)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:09am UTC](https://care.contourdesign.com/t/is-your-device-recognized-by-your-pc/101 "2026-04-29T10:09:03Z")
If you suspect your product to be damaged, there is a couple of ways to check this. If you are connecting your device to your PC by using a docking station, USB-hub, monitor or similar, please make sure to connect it di… [Previous page](https://care.contourdesign.com/c/faqs/6.md) [Next page](https://care.contourdesign.com/c/faqs/6.md?page=2)