# Balance Mid-Size Keyboard **URL:** https://care.contourdesign.com/c/faqs/balance-mid-size-keyboard/32.md [Latest](https://care.contourdesign.com/latest.md) · [Categories](https://care.contourdesign.com/categories.md) · [Tags](https://care.contourdesign.com/tags.md) --- ## [Can I change what the AI key does on the Mid-Size Keyboard?](https://care.contourdesign.com/t/can-i-change-what-the-ai-key-does-on-the-mid-size-keyboard/210)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [June 26, 2026, 12:53pm UTC](https://care.contourdesign.com/t/can-i-change-what-the-ai-key-does-on-the-mid-size-keyboard/210 "2026-06-26T12:53:59Z")
In Windows Settings \> Personalization \> Text input, you can choose which AI assistant the key opens under Customize Copilot key on keyboard. Prefer something else? In our software, you can remap the AI key to actions li… --- ## [Can I pair my Mid-Size Keyboard to another dongle from Contour?](https://care.contourdesign.com/t/can-i-pair-my-mid-size-keyboard-to-another-dongle-from-contour/209)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [June 26, 2026, 12:53pm UTC](https://care.contourdesign.com/t/can-i-pair-my-mid-size-keyboard-to-another-dongle-from-contour/209 "2026-06-26T12:53:25Z")
Yes - follow these steps to pair the keyboard to another USB-C or USB-A dongle from Contour Step 1: Unplug the dongle from your PC and plug it back in. You now have 60 seconds to complete the following steps: Step 2: I… --- ## [How do I change the functionality of the media keys (top row) on the Mid-Size keyboard?](https://care.contourdesign.com/t/how-do-i-change-the-functionality-of-the-media-keys-top-row-on-the-mid-size-keyboard/208)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [June 26, 2026, 12:52pm UTC](https://care.contourdesign.com/t/how-do-i-change-the-functionality-of-the-media-keys-top-row-on-the-mid-size-keyboard/208 "2026-06-26T12:52:54Z")
Download our software to customize the media keys based on your preferences and unlock the full potential of your keyboard. --- ## [How do I check the battery level on the Mid-Size Keyboard?](https://care.contourdesign.com/t/how-do-i-check-the-battery-level-on-the-mid-size-keyboard/207)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [June 26, 2026, 12:51pm UTC](https://care.contourdesign.com/t/how-do-i-check-the-battery-level-on-the-mid-size-keyboard/207 "2026-06-26T12:51:52Z")
When the battery drops below 10%, the Battery status LED to the left of the esc key pulses red to let you know it’s time to recharge. If you would like to check the battery level in more detail, you can download our soft… --- ## [How do I clean or disinfect the Mid-Size keyboard?](https://care.contourdesign.com/t/how-do-i-clean-or-disinfect-the-mid-size-keyboard/206)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [June 26, 2026, 12:51pm UTC](https://care.contourdesign.com/t/how-do-i-clean-or-disinfect-the-mid-size-keyboard/206 "2026-06-26T12:51:25Z")
Yes - Balance Keyboard is designed to be easy to maintain and can be safely disinfected. Follow these steps to clean the product safely and keep your warranty intact: • Unplug any cables and make sure the device is turn… --- ## [How do I connect the Mid-Size keyboard via Bluetooth?](https://care.contourdesign.com/t/how-do-i-connect-the-mid-size-keyboard-via-bluetooth/205)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [June 26, 2026, 12:50pm UTC](https://care.contourdesign.com/t/how-do-i-connect-the-mid-size-keyboard-via-bluetooth/205 "2026-06-26T12:50:38Z")
Step 1: Turn on the keyboard using the slider on the left side Step 2: Short press the QuickSwitch button to switch to Bluetooth channel 1 or 2. The LED will start flashing - that means it’s in pairing mode (for 120 sec… --- ## [How do I connect the Mid-Size keyboard via dongle?](https://care.contourdesign.com/t/how-do-i-connect-the-mid-size-keyboard-via-dongle/204)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [June 26, 2026, 12:49pm UTC](https://care.contourdesign.com/t/how-do-i-connect-the-mid-size-keyboard-via-dongle/204 "2026-06-26T12:49:39Z")
Step 1: Plug the dongle into a USB-C port on your PC Step 2: Turn on the keyboard using the slider on the left side. The dongle LED will start flashing and turn solid white when the keyboard is connected. --- ## [How do I lock the top row of keys to F-functionality on my Mid-Size keyboard?](https://care.contourdesign.com/t/how-do-i-lock-the-top-row-of-keys-to-f-functionality-on-my-mid-size-keyboard/203)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [June 26, 2026, 12:48pm UTC](https://care.contourdesign.com/t/how-do-i-lock-the-top-row-of-keys-to-f-functionality-on-my-mid-size-keyboard/203 "2026-06-26T12:48:40Z")
By default, the top row of your keyboard is set for media keys - volume, play/pause, and more. To make F-keys the default, hold down the fn key and short press the esc key. The fn lock LED will turn on. To switch back t… --- ## [How do I pair the Mid-Size keyboard with multiple devices?](https://care.contourdesign.com/t/how-do-i-pair-the-mid-size-keyboard-with-multiple-devices/202)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [June 26, 2026, 12:47pm UTC](https://care.contourdesign.com/t/how-do-i-pair-the-mid-size-keyboard-with-multiple-devices/202 "2026-06-26T12:47:58Z")
You can pair the keyboard with up to 3 devices at once. Once paired, you can switch between devices easily by short pressing the QuickSwitch button --- ## [How do I update the firmware in my Mid-Size keyboard?](https://care.contourdesign.com/t/how-do-i-update-the-firmware-in-my-mid-size-keyboard/201)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [June 26, 2026, 12:47pm UTC](https://care.contourdesign.com/t/how-do-i-update-the-firmware-in-my-mid-size-keyboard/201 "2026-06-26T12:47:18Z")
Download our software to keep your device running the latest firmware - for the best performance, features, and fixes. --- ## [I have problems with the battery in my Mid-Size keyboard](https://care.contourdesign.com/t/i-have-problems-with-the-battery-in-my-mid-size-keyboard/200)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [June 26, 2026, 12:46pm UTC](https://care.contourdesign.com/t/i-have-problems-with-the-battery-in-my-mid-size-keyboard/200 "2026-06-26T12:46:37Z")
If your battery isn’t holding charge or you’re running into issues, it might be time for a replacement. Reach out to our Support team to explore your options - we’re here to help. --- ## [Is the Mid-Size Keyboard secured with encryption?](https://care.contourdesign.com/t/is-the-mid-size-keyboard-secured-with-encryption/199)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [June 26, 2026, 12:45pm UTC](https://care.contourdesign.com/t/is-the-mid-size-keyboard-secured-with-encryption/199 "2026-06-26T12:45:57Z")
Balance Keyboard uses AES 128-bit encryption to protect every keystroke - whether you’re connected by Bluetooth or dongle. It’s the same high standard trusted by governments to keep data safe. --- ## [My Mid-Size keyboard has lost connection to the PC (Bluetooth)](https://care.contourdesign.com/t/my-mid-size-keyboard-has-lost-connection-to-the-pc-bluetooth/198)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [June 26, 2026, 12:44pm UTC](https://care.contourdesign.com/t/my-mid-size-keyboard-has-lost-connection-to-the-pc-bluetooth/198 "2026-06-26T12:44:19Z")
If your keyboard is no longer connecting via Bluetooth, try these options: ‍ Option 1: Check you’re on the paired Bluetooth channel Press the QuickSwitch button and check that the second or third LED with the Bluetoot… --- ## [My Mid-Size keyboard has lost connection to the PC (dongle)](https://care.contourdesign.com/t/my-mid-size-keyboard-has-lost-connection-to-the-pc-dongle/197)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [June 26, 2026, 12:43pm UTC](https://care.contourdesign.com/t/my-mid-size-keyboard-has-lost-connection-to-the-pc-dongle/197 "2026-06-26T12:43:45Z")
If your keyboard isn’t connecting to the dongle, try these options: ‍ Option 1: Check you’re on the dongle channel Press the QuickSwitch button and check that the first LED with the dongle icon is on. If it’s glowing … --- ## [My numpad on my Mid-Size keyboard has stopped working](https://care.contourdesign.com/t/my-numpad-on-my-mid-size-keyboard-has-stopped-working/196)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [June 26, 2026, 12:43pm UTC](https://care.contourdesign.com/t/my-numpad-on-my-mid-size-keyboard-has-stopped-working/196 "2026-06-26T12:43:11Z")
Press the num lock key once to switch your numpad from numbers to navigation - or back again --- ## [Something on my Mid-Size Keyboard is broken](https://care.contourdesign.com/t/something-on-my-mid-size-keyboard-is-broken/195)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [June 26, 2026, 12:42pm UTC](https://care.contourdesign.com/t/something-on-my-mid-size-keyboard-is-broken/195 "2026-06-26T12:42:35Z")
If your device is damaged and still under warranty, fill out our form to get help from our Support team. --- ## [Which devices and operating system are supported on my Mid-Size Keyboard?](https://care.contourdesign.com/t/which-devices-and-operating-system-are-supported-on-my-mid-size-keyboard/194)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [June 26, 2026, 12:41pm UTC](https://care.contourdesign.com/t/which-devices-and-operating-system-are-supported-on-my-mid-size-keyboard/194 "2026-06-26T12:41:44Z")
The keyboard is compatible with Windows 10, Windows 11