# Driver & Updates

**URL:** https://care.contourdesign.com/c/faqs/driver-updates/17.md

[Latest](https://care.contourdesign.com/latest.md) · [Categories](https://care.contourdesign.com/categories.md) · [Tags](https://care.contourdesign.com/tags.md)

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## [My cloud sync has failed / changed](https://care.contourdesign.com/t/my-cloud-sync-has-failed-changed/226)

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**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\
**Replies:** 0\
**Last updated:** [September 8, 2026, 8:41am UTC](https://care.contourdesign.com/t/my-cloud-sync-has-failed-changed/226 "2026-09-08T08:41:49Z")

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Firstly, start by making sure you are logged into the cloud. Press the “profile logo” in the top right corner to login. Important note: The cloud is automatically pulled when you login - however, if you make changes, …

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## [How to uninstall applications on MacOS](https://care.contourdesign.com/t/how-to-uninstall-applications-on-macos/105)

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**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\
**Replies:** 0\
**Last updated:** [April 29, 2026, 10:10am UTC](https://care.contourdesign.com/t/how-to-uninstall-applications-on-macos/105 "2026-04-29T10:10:57Z")

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Uninstalling Applications from the Applications Folder a. Using Finder: Open Finder: Click on the Finder icon in your Dock to open a Finder window. Go to the Applications Folder: In the Finder sidebar, click on …

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## [How do I update my firmware?](https://care.contourdesign.com/t/how-do-i-update-my-firmware/104)

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**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\
**Replies:** 0\
**Last updated:** [April 29, 2026, 10:10am UTC](https://care.contourdesign.com/t/how-do-i-update-my-firmware/104 "2026-04-29T10:10:35Z")

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To update your device’s firmware, which you are sometimes prompted to do via the latest driver, you have to enter “Flashmode”. This can by done with relative ease throught this guide here This is a guide that covers al…

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## [MacOS Multimedia Controller driver Permissions](https://care.contourdesign.com/t/macos-multimedia-controller-driver-permissions/103)

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**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\
**Replies:** 0\
**Last updated:** [April 29, 2026, 10:09am UTC](https://care.contourdesign.com/t/macos-multimedia-controller-driver-permissions/103 "2026-04-29T10:09:58Z")

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‍ First, make sure of the following: You are using the latest/newest version of the application (Pro v2 and Xpress Drivers) You have set permissions correctly: Navigate to System Settings → General → Login Items & Ex…

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## [Introduction to our driver](https://care.contourdesign.com/t/introduction-to-our-driver/39)

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**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\
**Replies:** 0\
**Last updated:** [April 29, 2026, 8:59am UTC](https://care.contourdesign.com/t/introduction-to-our-driver/39 "2026-04-29T08:59:42Z")

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\[dvideo title=“Introduction to driver”\]https://www.youtube.com/watch?v=9VmhO0Qxapc\[/dvideo\]

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## [Installation fails](https://care.contourdesign.com/t/installation-fails/38)

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**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\
**Replies:** 0\
**Last updated:** [April 29, 2026, 8:59am UTC](https://care.contourdesign.com/t/installation-fails/38 "2026-04-29T08:59:01Z")

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The installation may fail if you have an older version already installed and you’re trying to install a new version over it. The easiest way to check this, is to go to your Control Panel. Then open “Programs & Features…