# PRO v2/Xpress **URL:** https://care.contourdesign.com/c/faqs/pro-v2-xpress/16.md [Latest](https://care.contourdesign.com/latest.md) · [Categories](https://care.contourdesign.com/categories.md) · [Tags](https://care.contourdesign.com/tags.md) --- ## [List of pre-defined programs / compatible programs](https://care.contourdesign.com/t/list-of-pre-defined-programs-compatible-programs/102)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:09am UTC](https://care.contourdesign.com/t/list-of-pre-defined-programs-compatible-programs/102 "2026-04-29T10:09:20Z")
We offer a short list of predefined prgrams that is available with our Media Controller. Many programs are available with the driver, but doesn’t have a predefined settings file. Here you can find the list of predefine… --- ## [Is your device recognized by your PC?](https://care.contourdesign.com/t/is-your-device-recognized-by-your-pc/101)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:09am UTC](https://care.contourdesign.com/t/is-your-device-recognized-by-your-pc/101 "2026-04-29T10:09:03Z")
If you suspect your product to be damaged, there is a couple of ways to check this. If you are connecting your device to your PC by using a docking station, USB-hub, monitor or similar, please make sure to connect it di… --- ## [Is your device physically damaged?](https://care.contourdesign.com/t/is-your-device-physically-damaged/100)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:08am UTC](https://care.contourdesign.com/t/is-your-device-physically-damaged/100 "2026-04-29T10:08:49Z")
If your device is physically damaged and the warranty is still active, please contact our support. You can submit a ticket right here. ‍ --- ## [How can I troubleshoot the Multimedia Controller?](https://care.contourdesign.com/t/how-can-i-troubleshoot-the-multimedia-controller/99)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:08am UTC](https://care.contourdesign.com/t/how-can-i-troubleshoot-the-multimedia-controller/99 "2026-04-29T10:08:35Z")
How can I troubleshoot the Multimedia Controller if something isn’t working as expected? ‍ You can follow these troubleshooting guides created by Chris Wattkins. They explain how to identify and resolve common issues w… --- ## [Export/import settings (Old Driver)](https://care.contourdesign.com/t/export-import-settings-old-driver/98)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:08am UTC](https://care.contourdesign.com/t/export-import-settings-old-driver/98 "2026-04-29T10:08:14Z")
You have the option to export/import the settings you’ve configured for the device using our driver: Windows: Download here: Windows Download the file Unzip the file and take note of the location Open the Conto… --- ## [Device not registered in the driver](https://care.contourdesign.com/t/device-not-registered-in-the-driver/97)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:07am UTC](https://care.contourdesign.com/t/device-not-registered-in-the-driver/97 "2026-04-29T10:07:48Z")
There are different ways to troubleshoot, if your device is not recognized in the driver. Let’s start by repairing the driver: Open your Control Panel Hit "Programs & Features. You will now see a list of all th… --- ## [Customized buttons doesn't work/wrong output](https://care.contourdesign.com/t/customized-buttons-doesnt-work-wrong-output/96)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:07am UTC](https://care.contourdesign.com/t/customized-buttons-doesnt-work-wrong-output/96 "2026-04-29T10:07:30Z")
If your customization of the device is not working, we recommend you delete the settings file on your PC manually, to make sure this is not damaged/corrupted. Windows: Go to your local files of the driver. The default… --- ## [How do i create custom settings](https://care.contourdesign.com/t/how-do-i-create-custom-settings/95)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:07am UTC](https://care.contourdesign.com/t/how-do-i-create-custom-settings/95 "2026-04-29T10:07:16Z")
You can customize the settings of the application/software you intend to use with the Multimedia Controller. We have created a video, demonstrating how to do this. Please check one of the following videos: Windows: Cr… --- ## [Buttons label download](https://care.contourdesign.com/t/buttons-label-download/94)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 10:07am UTC](https://care.contourdesign.com/t/buttons-label-download/94 "2026-04-29T10:07:03Z")
If you need new labels for your shuttle, you can download them here