# Rollermouse Red **URL:** https://care.contourdesign.com/c/faqs/rollermouse-red/7.md [Latest](https://care.contourdesign.com/latest.md) · [Categories](https://care.contourdesign.com/categories.md) · [Tags](https://care.contourdesign.com/tags.md) --- ## [How can I customize my Rollermouse Red buttons for specific applications?](https://care.contourdesign.com/t/how-can-i-customize-my-rollermouse-red-buttons-for-specific-applications/175)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [June 18, 2026, 11:35am UTC](https://care.contourdesign.com/t/how-can-i-customize-my-rollermouse-red-buttons-for-specific-applications/175 "2026-06-18T11:35:53Z")
You can customize your device to work differently in different applications or software on your PC. If you did not install our driver yet, please start by downloading and installing the driver. Here is a link to our dr… --- ## [How can I customize my Rollermouse Red buttons?](https://care.contourdesign.com/t/how-can-i-customize-my-rollermouse-red-buttons/139)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [May 8, 2026, 9:09am UTC](https://care.contourdesign.com/t/how-can-i-customize-my-rollermouse-red-buttons/139 "2026-05-08T09:09:29Z")
You can customize the buttons and the rollerbar on your device. If you did not install our driver yet, please start by downloading and installing the driver. Here is a link to our driver’s page. When the driver is ins… --- ## [What do I do if I have Scroll wheel issues?](https://care.contourdesign.com/t/what-do-i-do-if-i-have-scroll-wheel-issues/49)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 9:05am UTC](https://care.contourdesign.com/t/what-do-i-do-if-i-have-scroll-wheel-issues/49 "2026-04-29T09:05:40Z")
If you experience issues with your scroll wheel, we recommend you to try and clean the device as showed in the video below: ‍ \[dvideo title=“How to clean your Scroll Wheel”\]https://www.youtube.com/watch?v=EqtgG-C3zHQ\[/… --- ## [How do I adjust the End Detection on my Rollermouse Red Rollerbar?](https://care.contourdesign.com/t/how-do-i-adjust-the-end-detection-on-my-rollermouse-red-rollerbar/48)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 9:04am UTC](https://care.contourdesign.com/t/how-do-i-adjust-the-end-detection-on-my-rollermouse-red-rollerbar/48 "2026-04-29T09:04:55Z")
End detection is a great feature to activate on your device, if your sensitivity is slow, or if you use multiple monitors. When activating the End detection(you do this by moving the Rollerbar all the way to the left/ri… --- ## [How do I Pair my Rollermouse Red? (Wireless only - rev. 3.6 or older)](https://care.contourdesign.com/t/how-do-i-pair-my-rollermouse-red-wireless-only-rev-3-6-or-older/47)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 9:04am UTC](https://care.contourdesign.com/t/how-do-i-pair-my-rollermouse-red-wireless-only-rev-3-6-or-older/47 "2026-04-29T09:04:31Z")
If your device lost the connection to your PC (USB receiver), you might have to complete the pairing once again. Please watch this video, which demonstrates how to pair your device with the USB receiver: Pairing guide … --- ## [How do I Pair my Rollermouse Red? (Wireless only - Rev. 4.0 or newer)](https://care.contourdesign.com/t/how-do-i-pair-my-rollermouse-red-wireless-only-rev-4-0-or-newer/46)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 9:03am UTC](https://care.contourdesign.com/t/how-do-i-pair-my-rollermouse-red-wireless-only-rev-4-0-or-newer/46 "2026-04-29T09:03:33Z")
USB dongle connection guide: -Unplug the USB dongle from the computer and plug it back in.Important: The dongle must be connected directly to the computer, not via a docking station or similar. -Hold the RollerMouse ve… --- ## [What do I do if I have no output when I press a button on my Rollermouse Red?](https://care.contourdesign.com/t/what-do-i-do-if-i-have-no-output-when-i-press-a-button-on-my-rollermouse-red/45)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 9:03am UTC](https://care.contourdesign.com/t/what-do-i-do-if-i-have-no-output-when-i-press-a-button-on-my-rollermouse-red/45 "2026-04-29T09:03:11Z")
If there is no output when you hit one of the buttons on your device, it might be because it is physically damaged. An easy way to check this is to use a keyboard tester. We recommend that you use the following: www.ke… --- ## [What do I do if my Rollermouse Red does not register as a device in Windows?](https://care.contourdesign.com/t/what-do-i-do-if-my-rollermouse-red-does-not-register-as-a-device-in-windows/44)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 9:02am UTC](https://care.contourdesign.com/t/what-do-i-do-if-my-rollermouse-red-does-not-register-as-a-device-in-windows/44 "2026-04-29T09:02:53Z")
When you connect your device, and you open the driver, you should be able to see your device highlighted in the left hand side of the driver. If you device is not registered inside the driver, it will be “greyed out”. I… --- ## [What do I do if the button(s) is physically broken on my Rollermouse Red?](https://care.contourdesign.com/t/what-do-i-do-if-the-button-s-is-physically-broken-on-my-rollermouse-red/43)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 9:02am UTC](https://care.contourdesign.com/t/what-do-i-do-if-the-button-s-is-physically-broken-on-my-rollermouse-red/43 "2026-04-29T09:02:35Z")
If your button(s) is physically damaged, and your product is still covered by the warranty, you will have to contact us. Please fill out this formular --- ## [Can I fix bad movement of the cursor on Rollermouse Red? (Cleaning)](https://care.contourdesign.com/t/can-i-fix-bad-movement-of-the-cursor-on-rollermouse-red-cleaning/42)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 9:02am UTC](https://care.contourdesign.com/t/can-i-fix-bad-movement-of-the-cursor-on-rollermouse-red-cleaning/42 "2026-04-29T09:02:01Z")
If you experience issues with the movement of the cursor, we recommend that you clean the device. It might be a hair, grain of sand, or something similar that is causing trouble for the sensor in the product. Please ha… --- ## [How can I modify click tension of Rollermouse Red Rollerbar?](https://care.contourdesign.com/t/how-can-i-modify-click-tension-of-rollermouse-red-rollerbar/41)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 9:01am UTC](https://care.contourdesign.com/t/how-can-i-modify-click-tension-of-rollermouse-red-rollerbar/41 "2026-04-29T09:01:08Z")
You can modify the click force tension of the Rollerbar. Furthermore, you can also disable/enable the clickfunction of the Rollerbar. You can do this physically on your device: It is also possible to modify the func… --- ## [My Rollermouse Red has irregular mouse movement, how do I fix it?](https://care.contourdesign.com/t/my-rollermouse-red-has-irregular-mouse-movement-how-do-i-fix-it/40)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 9:00am UTC](https://care.contourdesign.com/t/my-rollermouse-red-has-irregular-mouse-movement-how-do-i-fix-it/40 "2026-04-29T09:00:34Z")
If you experience irregular movement on a laptop, it can be caused by a communication issue between hardware. To test where the issue lies, please disable the touchpad on your laptop by doing the following: Press the … --- ## [I have a new Rollermouse Red, and I cannot see battery level](https://care.contourdesign.com/t/i-have-a-new-rollermouse-red-and-i-cannot-see-battery-level/37)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 8:58am UTC](https://care.contourdesign.com/t/i-have-a-new-rollermouse-red-and-i-cannot-see-battery-level/37 "2026-04-29T08:58:48Z")
If you have previously had a rollermouse red, and have been used to pressing commands on the buttons to see battery level - this manual feature was removed on the latest version. Then how do you see it? You can see th… --- ## [How do I clean my RollerMouse Red?](https://care.contourdesign.com/t/how-do-i-clean-my-rollermouse-red/36)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 8:58am UTC](https://care.contourdesign.com/t/how-do-i-clean-my-rollermouse-red/36 "2026-04-29T08:58:28Z")
When cleaning your Rollermouse, we recommend that you follow the cleaning video. \[dvideo title=“How to clean your rollermouse”\]https://www.youtube.com/watch?v=o8v5\_FO2Zss&time\_continue=1&source\_ve\_path=NzY3NTg&embeds\_re… --- ## [How do I change between Windows and Mac mode on 4.0 devices with Bluetooth?](https://care.contourdesign.com/t/how-do-i-change-between-windows-and-mac-mode-on-4-0-devices-with-bluetooth/35)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 8:57am UTC](https://care.contourdesign.com/t/how-do-i-change-between-windows-and-mac-mode-on-4-0-devices-with-bluetooth/35 "2026-04-29T08:57:05Z")
To change the device mode between Winodws and Mac mode: This applies to all devices that have Bluetooth - typically with a rev. 4.0 sticker. The combination of buttons is DPI (cursor speed) + Paste. While holding down… --- ## [How can I clean the wrist rest?](https://care.contourdesign.com/t/how-can-i-clean-the-wrist-rest/34)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 8:56am UTC](https://care.contourdesign.com/t/how-can-i-clean-the-wrist-rest/34 "2026-04-29T08:56:40Z")
The wrist rests can be removed for cleaning and replacement. When cleaning, use gentle agents and products.If you want to replace the wrist rests, please contact your RollerMouse-reseller. --- ## [How do I disable/enable click sound on Rollermouse Red - Wireless Rev. 4.0 or newer?](https://care.contourdesign.com/t/how-do-i-disable-enable-click-sound-on-rollermouse-red-wireless-rev-4-0-or-newer/32)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 8:55am UTC](https://care.contourdesign.com/t/how-do-i-disable-enable-click-sound-on-rollermouse-red-wireless-rev-4-0-or-newer/32 "2026-04-29T08:55:51Z")
To disable the clicking sound on the Rollermouse Red Wireless 4.0 please do the following: Press and hold DPI (cursor speed), then while holding this down click once on the scroll wheel. - Its important that you click a… --- ## [How do I disable/enable click sound on my Rollermouse Red - wired?](https://care.contourdesign.com/t/how-do-i-disable-enable-click-sound-on-my-rollermouse-red-wired/31)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 8:55am UTC](https://care.contourdesign.com/t/how-do-i-disable-enable-click-sound-on-my-rollermouse-red-wired/31 "2026-04-29T08:55:08Z")
You can modify the click sound of the Rollerbar. You can do this physically on your device: ‍ ‍ It is also possible to modify the function of the Rollerbar inside the driver. If you want to know more about this, … --- ## [I am missing my charging cable for Rollermouse Red Wireless](https://care.contourdesign.com/t/i-am-missing-my-charging-cable-for-rollermouse-red-wireless/29)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 8:52am UTC](https://care.contourdesign.com/t/i-am-missing-my-charging-cable-for-rollermouse-red-wireless/29 "2026-04-29T08:52:49Z")
If you have a wireless product from Contour Design, you will have to recharge the device once in a while. Together with the product, you’ve received a charging cable. It looks like this: or You can find them bot… --- ## [How to change cursor speed on my Rollermouse Red?](https://care.contourdesign.com/t/how-to-change-cursor-speed-on-my-rollermouse-red/28)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [April 29, 2026, 8:51am UTC](https://care.contourdesign.com/t/how-to-change-cursor-speed-on-my-rollermouse-red/28 "2026-04-29T08:51:43Z")
Here is a picture from the manual, showing how to change the cursor speed physically on your device: ‍ You can also do this inside the driver: ‍ We always recommend that you install our driver. Here is a link t… --- ## [How do I adjust the scrolling speed of my RollerMouse Red?](https://care.contourdesign.com/t/how-do-i-adjust-the-scrolling-speed-of-my-rollermouse-red/12)
**Author:** [@ContourCare](https://care.contourdesign.com/u/ContourCare)\ **Replies:** 0\ **Last updated:** [February 18, 2026, 10:36am UTC](https://care.contourdesign.com/t/how-do-i-adjust-the-scrolling-speed-of-my-rollermouse-red/12 "2026-02-18T10:36:55Z")
You can adjust the scrolling speed of your RollerMouse Red in the Contour Software. Open the Contour Software on your computer and go to the ‘motion’ section. There, under ‘Scroll’, you can adjust the Scroll Speed slide…