# How can I troubleshoot the Multimedia Controller?

**URL:** <https://care.contourdesign.com/t/how-can-i-troubleshoot-the-multimedia-controller/99>\
**Category:** PRO v2/Xpress\
**Created:** [April 29, 2026, 10:08am UTC](https://care.contourdesign.com/t/how-can-i-troubleshoot-the-multimedia-controller/99 "2026-04-29T10:08:35Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![ContourCare](https://yyz2.discourse-cdn.com/flex004/user_avatar/care.contourdesign.com/contourcare/32/39_2.png) [@ContourCare](https://care.contourdesign.com/u/ContourCare)\
**Post date:** [April 29, 2026, 10:08am UTC](https://care.contourdesign.com/t/how-can-i-troubleshoot-the-multimedia-controller/99/1 "2026-04-29T10:08:35Z")

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How can I troubleshoot the Multimedia Controller if something isn’t working as expected?

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You can follow these troubleshooting guides created by Chris Wattkins. They explain how to identify and resolve common issues with the Multimedia Controller:

- [**Windows Troubleshooting Guide**](https://www.youtube.com/watch?v=MooW2x505So)
- [**Mac Troubleshooting Guide**](https://www.youtube.com/watch?v=rwm_RCu8E9I)

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_Note: These guides apply to the previous version of the driver_.