If you suspect your product to be damaged, there is a couple of ways to check this.
If you are connecting your device to your PC by using a docking station, USB-hub, monitor or similar, please make sure to connect it directly to your PC.
When you have made sure about this, you can now check if your PC recognizes the device.
If you already installed our driver, start by checking if your device is recognized by the driver.
If you haven’t installed our driver, there is a different way to check this.
Please go to “Start” and type “Device Manager”.
You can now see a list of all the hardware connected to your PC.
Please go to the section “Human Interface Devices”.
-
If you see your device in here, it means your PC recognizes the device.
-
If your PC can’t recognize the device, please test it on another PC.
If your device seems completely dead and isn’t recognized, please fill out this formular.