It has been a while since i used my dear ShuttleProV2. Now with the new 3.1.0 driver installed in Windows-10, i cannot get it to interact properly with Cubase Pro 15. Most of the time the key-settings in define in the Contour software do no work in Cubase. Is Cubase-Pro on Windows-10 somehow not supported?
Please advice.
Hi BoomBoom,
Thank you for reaching out to us.
If the program does not work correct in a pre-existing profile, we recommend deleting the profile and creating your own.
It is however not possible for us to troubleshoot with Windows 10 - as its official support ended October 14th, 2025.
Based on the information you have given, it sounds like there might be a difference between Cubase 15 and 15 pro, if that is the case, the pre-existing profile might not recognize the pro version.
If this is the case, you can either edit the Contour_default_backup.json in the Multimedia Controller folder, and make sure it is pointed at the correct application.
The 2nd option, would be to delete the existing profile, and make it from scratch. This ensures that you target the correct program.
I do not know if there is any incompatibility between Cubase and Windows 10, that is something I cannot help with.
I hope this helps, and that you have a great day.