# What do I do if I have Scroll wheel issues?

**URL:** <https://care.contourdesign.com/t/what-do-i-do-if-i-have-scroll-wheel-issues/49>\
**Category:** Rollermouse Red\
**Created:** [April 29, 2026, 9:05am UTC](https://care.contourdesign.com/t/what-do-i-do-if-i-have-scroll-wheel-issues/49 "2026-04-29T09:05:40Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![ContourCare](https://yyz2.discourse-cdn.com/flex004/user_avatar/care.contourdesign.com/contourcare/32/39_2.png) [@ContourCare](https://care.contourdesign.com/u/ContourCare)\
**Post date:** [April 29, 2026, 9:05am UTC](https://care.contourdesign.com/t/what-do-i-do-if-i-have-scroll-wheel-issues/49/1 "2026-04-29T09:05:40Z")

</div>

If you experience issues with your scroll wheel, we recommend you to try and clean the device as showed in the video below:

‍

[dvideo title=“How to clean your Scroll Wheel”][https://www.youtube.com/watch?v=EqtgG-C3zHQ[/dvideo]](https://www.youtube.com/watch?v=EqtgG-C3zHQ%5B/dvideo%5D)

If your issue persists, we have a more advanced cleaning guide, which requires a little more time to complete.

You can download the guide [here](https://cdn.shopify.com/s/files/1/0625/9965/9766/files/How_to_clean_the_scroll_wheel_on_the_RollerMouse_Red_Red_plus_1.pdf?v=1714563581).