If your customization of the device is not working, we recommend you delete the settings file on your PC manually, to make sure this is not damaged/corrupted.
Windows:
Go to your local files of the driver.
The default path is: C:\ProgramData\Contour Design
In this folder, you should see a .pref file called “CDIShuttle.pref”.
This .pref file contains all your customized settings in the driver.
If you already created a lot of customizations, please make sure to save a backup of this file(export settings).
Please delete this file.
The next time you reboot your system, the driver will recreate this file. In this way, we can make sure that the settingsfile for the driver is not damaged/corrupted.
If your device is still not woring, please submit a ticket to our support.