Device not registered in the driver

FAQs PRO v2/Xpress
1

There are different ways to troubleshoot, if your device is not recognized in the driver.

Let’s start by repairing the driver:

  1. Open your Control Panel

  2. Hit "Programs & Features.

  3. You will now see a list of all the software installed on your PC.

Find the software called “Contour Shuttle”, mark it, and then hit “Repair” in the topmenu.

  1. A wizard will now open. Please complete the wizard, and reboot your system(the wizard should ask you about this automatically) afterwards.

  2. When your system completed the reboot, please check if your device is now visible inside the driver.

Is your device still not recognized? Then you will have to uninstall/install the driver once again.

It might be because the driver’s files are damaged or corrupted.

Follow these steps to uninstall/install the driver:

1: Uninstalling the driver

  • Open Control Panel

  • Open “Programs & Features”

  • Find the driver on the apps list

  • Hit “Remove”

  • Follow the uninstalling-wizard

Reboot your system.

Step 2: Install the driver

To make sure the installation file isn’t damaged, please download it once again from our website.

Here is a link for the driver.

  • Open the installationfile

  • Go throug the installation wizard

Reboot your system.

If your device is still not being recognized by the driver, you will have to delete the .pref file(this is the file that saves all your customized settings in the driver) manually on your PC:

Windows:

Go to your local files of the driver. The default path is : C:\ProgramData\Contour DesignIn this folder, you should see a .pref file called “CDIShuttle.pref”. This .pref file contains all your customized settings in the driver.If you already created a lot of customizations, please make sure to save a backup of this file(export settings).Please delete this file.The next time you reboot your system, the driver will recreate this file. In this way, we can make sure that the settingsfile for the driver is not damaged/corrupted.If your device is still not being recognized in the driver, please submit a ticket to our support.You can submit a ticket right here.

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